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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rene Pace

November 17, 2025

5  out of  5
rating by Rene Pace
"Tim and his staff are the best! I trust him with all my insurance needs! Give him a call. He puts his customer first!"
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Jeramie Doby

November 7, 2025

5  out of  5
rating by Jeramie Doby
"He was very helpful. Really nice guy. He explained everything very well."
We responded:
"Thank you for the great feedback! We're so glad you had a positive experience and that everything was explained clearly. Providing affordable auto insurance with helpful, friendly service is what we aim for every day. Let us know if you ever need anything else!"
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Jacob Allen Johnson

November 6, 2025

5  out of  5
rating by Jacob Allen Johnson
"My agent was Joe Aguilar. Great agent. Easy to talk too, very professional and just had great vibes all round. I'm gonna be honest, I usually hate the process of getting insurance, but it was a great experience. I highly highly recommend anyone to call and ask for Joe Aguilar. Thanks man."
We responded:
"Thank you so much for the wonderful feedback and for choosing State Farm for your vehicle insurance needs! We're thrilled to hear that Joe Aguilar provided such a smooth, informative, and stress-free experience for your first policy with us. Joe takes great pride in delivering exceptional customer service and helping our clients feel confident about their coverage decisions. We're grateful for the opportunity to serve you and look forward to being your trusted insurance provider for years to come. Welcome to the State Farm family!"
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Christian-Jacob Fountain Rolle

November 4, 2025

5  out of  5
rating by Christian-Jacob Fountain Rolle
"⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Joe Aguilar – State Farm This was my first time getting a policy with State Farm, and I couldn’t have asked for a better experience. Joe Aguilar helped me with everything from start to finish — he explained every detail clearly, answered all my questions, and made the entire process smooth and stress-free. His positive energy and professionalism really stood out. Joe went above and beyond to make sure I understood my coverage and felt confident about my new policy. Thank you so much, Joe! You made my first experience with State Farm an excellent one."
We responded:
"Thank you so much for the fantastic review! We’re thrilled to hear that your first experience with State Farm was such a positive one. Joe Aguilar is dedicated to providing exceptional customer service, and we’re so glad he was able to walk you through the auto insurance process with clarity and care. Helping customers feel informed and confident in their coverage is exactly what we strive for. Welcome to the State Farm family — we’re here whenever you need us!"
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Gavan Andes

October 29, 2025

5  out of  5
rating by Gavan Andes
"Joe Aguilar my rep was amazing going above and beyond, being very honest with me and put no pressure on me for my decision to switch."
We responded:
"Thank you so much for your thoughtful feedback! We're thrilled to hear that Joe Aguilar provided you with honest, pressure-free service while helping you explore your vehicle insurance options. At our agency, we prioritize transparency, customer trust, and personalized support. We’re glad Joe went above and beyond to make your experience a great one!"
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Boston Daniels

October 6, 2025

5  out of  5
rating by Boston Daniels
"Customer service was amazing! Got a great deal!"
We responded:
"Thank you for the great feedback! We’re so glad you had an amazing experience and found a deal that works for you!"
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Kaiya Archer

October 6, 2025

5  out of  5
rating by Kaiya Archer
"Customer service was quick and amazing. Highly recommend"
We responded:
"Thank you so much for your kind words! We’re thrilled you had a great experience and appreciate your recommendation!"
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Josh Hooks

September 26, 2025

5  out of  5
rating by Josh Hooks
"Joe is really good guy and got me the best rate in over a year!"
We responded:
"Thank you for sharing your experience! We’re glad to hear Joe was able to help you find the best rate and provide excellent service. We truly appreciate your trust in our team for your vehicle insurance!"
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TJ Beasley, Paralegal

September 10, 2025

5  out of  5
rating by TJ Beasley, Paralegal
"Tim is a wonderful agent. I’ve been a client for about 16 years and he’s always there to help answer any questions."
We responded:
"Thank you for your loyalty over the past 16 years! We’re so glad to hear Tim has consistently been there to answer your questions and support your vehicle insurance needs. Long-term relationships like this mean the world to us, and we truly appreciate your trust."
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Jessica Alondra Cervantes

September 2, 2025

5  out of  5
rating by Jessica Alondra Cervantes
"If I could give more stars, I absolutely would! Litzy was incredible to work with—professional, kind, and so knowledgeable. She made the entire process seamless, quick, and stress-free while finding us the best quote in all of NWA. She’s always prompt in responding, patient with every question, and genuinely cares about helping you get the coverage you need. I couldn’t recommend her more highly!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear Litzy made the process seamless and stress-free while helping you find the best coverage. Your kind words about her professionalism and care mean so much, and we truly appreciate your recommendation."
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Ivan Viveros

July 25, 2025

1  out of  5
rating by Ivan Viveros
"Poor customer service"
We responded:
"Hi Ivan, Thank you for taking the time to share your feedback. We're sorry to hear that you felt our customer service did not meet your expectations. Our team strives to provide prompt and helpful assistance, and we understand how important it is to address any concerns you may have. We would appreciate the opportunity to discuss this matter further and see how we can make things right. Please feel free to contact us directly at (479) 751- 6227 or visit our office at your convenience. Your satisfaction is important to us, and we hope to have the chance to resolve any issues and improve your experience! "
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Erica May

June 3, 2025

1  out of  5
rating by Erica May
"Awful business. They took a payment and failed to tell me because my 24 yr old son was on my insurance, they will not renew my insurance. I have a special needs daughter and couldn't get her to the hospital. I was not insured. Had my insurance laps and now I had to come out of pocket double because they would not reinstate me. I showed proof that my son was never on my insurance and that he has his own and they still canceled me. I have always been on time I've never made a late payment. They don't call me back when I leave a voice message and the lady in the office told me that they were behind so they weren't going to take my case right now. Which means that I will be over my 30 days and have to come up with more money and another insurance company before I can take my daughter to her therapies and hospital appointments. This place is awful! Would never recommend. I'm writing this to tell everyone do not go to Tim Pruitt if you wantto insure your family is taken care of"
We responded:
"Hi Erica, thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you’ve faced with your insurance. We understand how important it is to have reliable coverage, and we sincerely apologize for any confusion or inconvenience caused regarding your policy and payments. We take your concerns very seriously, especially the communication challenges you described. This is not the service standard we strive to provide. We would appreciate the opportunity to review your case in detail and work with you to find a solution. Please reach out to us directly at your earliest convenience so we can assist you personally and address your concerns! Thank you again for your feedback, and we hope to make things right. "
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Austin Carter

May 30, 2025

5  out of  5
rating by Austin Carter
"Joe Aguilar is the best!! Ask for him to get the best deal!! Awesome guy!"
We responded:
"Thank you for the awesome shoutout! We’re so glad you had a great experience with Joe—he truly is one of the best! We’ll make sure he sees your kind words. If you need anything else, don’t hesitate to reach out. We’re always here to help!"
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Gerald Davis

May 30, 2025

5  out of  5
rating by Gerald Davis
"Joe is cool and very knowledgeable upon his job he was very helpful with me upon acquiring insurance with the company I'm very happy and pleased to know there is some one out there like him thank you state farm for Joe aguilar"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Joe made such a positive impression and was able to help you through the insurance process. His knowledge and care really shine through, and we’re lucky to have him on our team. Thanks for choosing State Farm—and for trusting us to help you along the way!"
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Myrisha Thomas

May 29, 2025

5  out of  5
rating by Myrisha Thomas
"Joe Aguilar was awesome!!! He went over all my savings with me and was very efficient"
We responded:
"Thank you for the great feedback! We’re so glad to hear Joe Aguilar took great care of you and helped walk you through all your savings. His efficiency and dedication truly make a difference. We appreciate you choosing our office and are always here if you need anything!"
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Levi Blanket

May 15, 2025

5  out of  5
rating by Levi Blanket
"Great experience Joe Aguilar helped me out over the phone explode to me what would be best for how my job handles and was just great and a really nice guy over the phone made it a super easy process."
We responded:
"Hello Levi, thank you for sharing your experience! We’re so glad Joe was able to help make the process easy and clear for you. He’s great at explaining options and we’re happy to hear his support made a difference. We appreciate your trust and are here whenever you need us! "
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Celeste

May 9, 2025

5  out of  5
rating by Celeste
"Sulema was very kind and helpful. She helped me a lot and get a good price when I’m just starting to get a car"
We responded:
"Thank you for your kind words! We're so glad Sulema was able to help you get started with a great price as you begin your journey with your new car. We appreciate your trust and are here whenever you need us! 🚗"
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Saikrishna Gattu

May 5, 2025

5  out of  5
rating by Saikrishna Gattu
"I’ve had an excellent experience working with Tim Pruitt and his team at State Farm. They are professional, responsive, and genuinely care about helping clients find the best coverage for their needs. Joe Aguilar took the time to explain all my options clearly and made the process of getting insurance smooth and stress-free. I highly recommend this office to anyone looking for reliable service and personalized attention."
We responded:
"Thank you for the amazing review! We’re thrilled to hear about your excellent experience with Tim, Joe, and the rest of our team. Providing professional, responsive, and personalized service is exactly what we strive for, and it means a lot to know we hit the mark. We truly appreciate your recommendation and look forward to continuing to support you with all your insurance needs!"
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Desiree Terry

May 3, 2025

5  out of  5
rating by Desiree Terry
"Joe Aguilera was very helpful and informative and gave me the best deals on my charger out of multiple insurance companies."
We responded:
"Thank you so much for your feedback! We’re thrilled to hear that Joe Aguilera was able to help you find the best deals for your Charger. His expertise and dedication to providing the best service really make a difference. We appreciate your trust and are always here for any future insurance needs!"
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Valerie Cheers

May 1, 2025

5  out of  5
rating by Valerie Cheers
"My family is State Farm insured!My Dad and sister were also, when alive! Roy Coggins was our State Farm family! Joe Aguilar was truly pleasant and very helpful! Keep him ✨ I loved speaking with him, and he was very pleasant and honest! Thank you State Farm"
We responded:
"Thank you so much for sharing your wonderful experience! We’re honored to have been part of your family’s journey with insurance for so many years, and it’s great to hear that Joe Aguilar provided you with such pleasant, honest, and helpful service. We’ll be sure to pass along your kind words to him—he truly makes a difference! Thank you for trusting us with your insurance needs, and we’re always here for you and your family. "
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Billy Glover

May 1, 2025

5  out of  5
rating by Billy Glover
"Mr Joe Aguilar was very respectful and very professional when we talked , he helped me out with the whole process of getting my quote, not only that but gave me the cheapest insurance rate I have ever had, 10/10 would recommend to anyone looking for insurance or information on insurance related subjects. And to top everything he is a veteran, thank you sir !"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Joe Aguilar provided you with such respectful and professional service, and that he was able to find you a great insurance rate. His dedication and expertise truly make a difference, and we’re proud to have him on our team—especially with his background as a veteran. We really appreciate your recommendation and are always here to help with any insurance needs!"
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Charlie Monica Benefield

April 25, 2025

5  out of  5
rating by Charlie Monica Benefield
"Thanks Joe Aguilar"
We responded:
"Thank you so much for your feedback! We’re glad to hear that Joe Aguilar provided you with great service. We appreciate your support and are always here if you need anything!"
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Justin Hermes

April 24, 2025

5  out of  5
rating by Justin Hermes
"I worked with Joe Aguilar and he took care of my vehicles and Harley. Competent, professional, and didn't pressure upsell me what I didn't want or need. I'll be doing all my future business with him."
We responded:
"Thank you for sharing your experience! We're so happy to hear that Joe took great care of your vehicles and Harley. It's wonderful to know that his professionalism and no-pressure approach made a positive impression. We truly appreciate your trust and look forward to continuing to work with you in the future! 😊"
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Arjo Mitra

April 17, 2025

5  out of  5
rating by Arjo Mitra
"Joe got me car insurance for $20-$50 less/month than the other quotes I was seeing."
We responded:
"Arjo, thank you for your great feedback! We're so glad Joe could help you save on your car insurance. It's always our goal to provide the best value for our customers, and we're happy to have been able to find a solution that works for you. If you need anything else, don't hesitate to reach out!"
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Tammie Nguyen

April 11, 2025

1  out of  5
rating by Tammie Nguyen
"This 1 star is specifically for Tim Pruitt, who refuses to reply to my email as well as text regarding a Client of his name Dreyon Howard using my Home address without my consent. Living in my household over 30+ years, there NEVER been a person name Dreyon Howard. Today is the second attempt I tried contacting Tim since about 2 months ago I emailed him, still no reply to fix this problem. I might have to get the Police, FTC, and the United State Postal Inspection Services involve regarding this fraud. This is UNACCEPTABLE!"